Returns & Exchanges

At Consuela, we want you to love your fashion finds. If you are not completely satisfied with your purchase, we offer a 30-day return window for items in their original, unworn condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging with all tags attached to ensure they remain protected during transit.

3

Ship It Back

Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing